Privacy Policy

Your privacy is important to Sonic Equalizer. This Privacy Policy explains how we collect, use, disclose, transfer, and store your information when you use our application and related services. We aim to be straightforward and transparent — please take a moment to read through our practices below.

Definitions

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Sonic Equalizer / We / Us / Our refers to Sonic Equalizer HK Limited, the developer and operator of this application.

Application means the Sonic Equalizer – Bass Booster software program downloaded by You on any electronic device.

How We Collect Information

We collect information in order to provide you with better, higher-quality, and more personalized services through the following means:

1. When you use our email support services, we collect your correspondence in order to build a knowledge base and improve our help resources. Your correspondence will be paraphrased in FAQ format rather than reproduced verbatim.
2. Automatically via our analytics SDK. The data collected can include SDK/API/JS code version, browser, Internet service provider, IP address, platform, timestamp, application identifier, application version, application distribution channel, independent device identifier, Android ad master identifier, network card (MAC) address, international mobile device identification code (IMEI), equipment model, terminal manufacturer, terminal device operating system version, session start/stop time, language location, time zone, network state (WiFi etc.), hard disk, CPU, and battery usage.
3. Information you provide directly when using specific features of the Application, including any text or audio prompts if you interact with AI-powered features.

How We Use Information

We use the information collected through the Application to:

• Communicate with you and respond to support requests
• Process your requests and transactions
• Improve and optimise the application's performance
• Customise the services and products we provide to you
• Assist with product and service development
• Perform marketing analysis
• Fulfil other purposes related to our business operations

Third-Party Accounts

Our App Service does not store any third-party service passwords. Your account information from third-party platforms is not retained by this application, and you are free to disconnect any social or third-party service connection at any time.

Sharing of Personal Data

To improve our product and provide you with better service, we may share personal data with vendors or agents working on our behalf — for example, companies providing data analytical services. In all such cases, these companies are required to abide by our data privacy and security requirements and may not use the data for any other purpose.

Legal Basis for Data Processing

We process Personal Data for the purposes set out in this Privacy Policy. Our legal basis includes processing that is:

• Necessary for the performance of the contract with you (e.g., providing services you request)
• Necessary to comply with legal requirements (e.g., applicable accounting rules, law enforcement disclosures)
• Necessary for our legitimate interests (e.g., managing our relationship with you, ensuring service security)
• Based on consent by our users (e.g., placing certain cookies, sharing information with third parties for advertising)

International Transfers of Personal Data

Our business operations may require transferring your Personal Data to countries outside of the European Economic Area (EEA), including the People's Republic of China or Singapore. We take appropriate steps to ensure that recipients of your Personal Data are bound to duties of confidentiality, and we implement measures such as standard contractual clauses. Copies of those clauses can be obtained by contacting our support team.

Special Provisions for AI-Powered Features

Where we offer AI-driven features, we adhere to the following standards:

• Ephemeral Processing: All user-uploaded media (images, audio samples) are processed ephemerally. Files are stored on secure servers only for the duration required to perform the AI generation and are permanently deleted within 48 hours.
• Purpose Limitation: Your uploaded files and prompts are used strictly to fulfil your generation requests. We do not use your personal media to train proprietary AI models or sell your data to advertisers.
• Voice Privacy: Voice samples are not retained beyond the active session required to generate the requested audio.
• Data Security: We utilise industry-standard HTTPS/SSL encryption to secure your media files in transit.

Your Rights

Subject to limitations in applicable law, you are entitled to:

• Object to or request restriction of processing of your Personal Data
• Request access to, rectification, erasure and portability of your Personal Data
• Withdraw consent at any time (where processing is based on consent), without affecting the lawfulness of prior processing
• Lodge a complaint with a supervisory authority if you believe our processing infringes applicable law

To exercise any of these rights, please contact us at the email address listed below.

Children's Privacy

We do not knowingly collect, use, or disclose personal information from children under the age of 18 without verifiable parental consent. Our application is rated for users aged 3 and above, and parental guidance is encouraged for younger users. If you believe we have inadvertently collected data from a minor, please contact us immediately so we can delete it.

Transparency and Choice

You can control which third-party services and social platforms you choose to connect or share with through the application settings at any time.

Changes to This Policy

Our Privacy Policy may change occasionally. We will not reduce your rights under this Privacy Policy without providing explicit, advance notice. We will post any privacy policy changes on this page, and for significant changes, we will provide more prominent notice such as an email notification.

Third-Party Resources

• Google Ads Privacy Policy: https://policies.google.com/privacy
• Google Play Refund Policy: https://support.google.com/googleplay/answer/2479637
• Google Privacy & Terms: https://policies.google.com/technologies/partner-sites

Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Sonic Equalizer HK Limited
18/F, Tower One, Times Square
1 Matheson Street, Causeway Bay
Hong Kong
Phone: +852 3728 9461
Email: [email protected]